Contact
Questions about a design, a personalization detail, or an order in progress? Send a note and our team will help.
- Emailsupport@jewelflame.com
- Support hoursMonday–Friday, 9am–5pm
- Processing1–3 business days
- US delivery7–15 business days after processing
Contact JEWELFLAME
Every piece we make is personalized, so real questions deserve real answers. Write to us and a person will reply.
We aim to reply within 1 business day, Monday to Friday.
Before you write
If your message is about an existing order, include your order number and the email address you used at checkout. It lets us find you straight away.
Changing or cancelling personalization
Your piece is engraved to the exact details you submit, so we begin preparing it soon after you order. If you need to correct a spelling, swap a photo or cancel, email us as soon as you can and we will do everything possible before production starts. Full details are in our Cancellation Policy and Personalized Product Policy.
How long things take
Personalized items are prepared and dispatched within 5–7 working days.
Estimated US delivery after processing: 7–15 business days.
If anything is going to take longer than that, we will email you with a revised date and the option to cancel for a full refund.
More answers
Our FAQ covers engraving character limits, photo quality, sizing and returns. The Jewelry Care Guide explains how to keep your piece looking its best.